Refund policy

In order to process the return and refund, Carrousel Express will require proof of initial payment.

Only regular priced items can be refunded. Items on sale cannot be refunded.

Return of new merchandise

Carrousel only accepts returns of new, unused merchandise in its original intact packaging. Carrousel authorizes returns within 30 days of shipment of the merchandise. For orders of $150 or more (before taxes), a $20 return fee will apply for shipping and handling.

Returns must be made in person or by mail to our Boisbriand branch (1821 Lionel Bertrand Blvd., Boisbriand, QC J7H 1N8), at the customer's expense. Shipping charges are not refundable.

Returns of defective items

Carrousel Express customers have 3 months after the item has been shipped to return a defective item. Customers wishing to return a defective item must first contact Carrousel Express customer support at Customer service will contact you within 72 hours of your request. If the return request is accepted, Carrousel Express will proceed with the exchange or refund at no charge. The customer will be reimbursed for the postal fees incurred for the shipping and return of the defective items. Carrousel has up to 5 business days to inspect the returned items and issue a refund, if applicable.