Shipping policy


Carrousel Express offers two options:

  • Pickup at the Carrousel Produits sanitaires store
  • Delivery


Orders can be picked up at our Carrousel Sanitary Products store in Boisbriand.

A message confirming that your order is ready for pick-up will be sent to you within 72 hours of your order being sent.

If the order is not picked up within 10 days of the pick-up message being sent, the order will be cancelled and you will be charged a 10% preparation fee (maximum $25).

Store Address

1821 Boulevard Lionel Bertrand
Boisbriand, QC J7H 1N8

Opening hours

Monday to Thursday 8:30 a.m. to noon 1 p.m. to 5 p.m.
Friday 8:30 a.m. to noon 1 p.m. to 4:30 p.m.
Saturday and Sunday CLOSED


Orders under $149 are shipped within 72 hours of receipt of the order from our Boisbriand warehouse (1821 Lionel Bertrand Boulevard) by Purolator's standard parcel service, at the customer's expense.

Shipping for orders of $149 and over is FREE*, as Les Emballages Carrousel is responsible for shipping, up to a maximum of $50. If the shipping cost exceeds $50, the customer will be charged the difference. For example, if the delivery costs $76.25, the customer will be charged $26.25.

Les Emballages Carrousel reserves the right to use the delivery method that best suits the products selected and the customer's geographic location. Delivery times will vary depending on the delivery method chosen, but will be similar to Canada Post delivery times.

Please note that shipping and delivery times may be extended due to the current situation caused by the COVID-19 pandemic. You will receive notifications as the preparation and delivery of your order progresses, via the communication methods you have selected (email or SMS messaging). Thank you for your understanding.

We kindly ask you to fill out the delivery form adequately and to mention all relevant and important information for a delivery at the right place. Some restrictions may apply.

*Deliveries in the Nord-du-Québec region are excluded from this delivery policy.